PTERead the text and answer the multiple-choice question by selecting the correct response. More than one response is correct.

Good customer service relates to the service you and your employees provide before, during and after a purchase. For example, it’s how you with your customers. Improving your customer service skills can lead to great customer satisfaction and a more enjoyable experience for them. No matter the size of your business, good customer service needs to be at the heart of your business model if you wish to be successful. it is important to provide good customer service; to all types of customers, including , new and existing customers. Although it can take extra resources, time and money, good customer service leads to customer satisfaction which can generate positive for your business, keep your customers happy and encourage them to purchase things from your business again. Good customer service can help your business grow and prosper.

PTE#63 - Good Customer Service

Question 63 of

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    PTE Fill In The Blanks (select)

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    PTE Fill In The Blanks (select) Scoring Criteria

    Number of items: 5-6

    Communicative skills scored: Reading and writing

    • 1 Each correctly completed blank

    • 0 Minimum score


    PTE Fill in the Blanks (Reading): Efficiently Navigate This Reading Task

    The PTE Fill in the Blanks (Reading) task is a component of the PTE Academic reading section. While not the most crucial part of the test, understanding how to approach it efficiently can help optimize your overall performance.

    Understanding the PTE Fill in the Blanks (Reading) Task

    In this task, you'll see a text with several blanks. You need to select the correct word from a drop-down list to complete each blank. This tests your reading comprehension, vocabulary, and understanding of context.

    Key Features of PTE Fill in the Blanks (Reading):

    • Text passages of 80 words or more
    • Multiple blanks per passage
    • Drop-down list of options for each blank
    • Tests reading and vocabulary skills
    • Various academic topics covered

    Strategies for Efficient Completion of PTE Fill in the Blanks (Reading)

    While this task is not crucial for your overall score, approaching it efficiently can save time for more important sections. Here are some strategies:

    1. Quickly scan the entire passage for context
    2. Don't spend too much time on any single blank
    3. If you know the answer, fill it in quickly
    4. If unsure, make your best guess and move on
    5. Prioritize speed over perfection in this task

    Important Note on Time Management

    Don't spend too much time on this task. If you know the answer, fill it in and move on. If you're unsure, make your best guess and proceed to the next question. Remember, this task is not crucial to your overall score, so it's better to save time for more important sections of the test.

    Essential Tips for PTE Fill in the Blanks (Reading)

    NEVER leave any blanks unfilled. ALWAYS make an educated guess if unsure. Remember, there's no penalty for incorrect answers, so it's better to choose an option than to leave it blank.

    Common Challenges in PTE Fill in the Blanks (Reading)

    Be aware of these common challenges, but don't let them slow you down:

    • Time management
    • Unfamiliar vocabulary
    • Distinguishing between similar word choices
    • Understanding complex sentence structures
    • Maintaining focus throughout longer passages

    How to Practice PTE Fill in the Blanks (Reading) Effectively

    While this task is not crucial, some practice can help you approach it more efficiently:

    1. Practice quick reading and context understanding
    2. Improve your vocabulary through regular reading
    3. Practice with sample questions to get familiar with the format
    4. Time yourself during practice to improve speed

    Scoring for PTE Fill in the Blanks (Reading)

    Understanding the scoring can help you prioritize your efforts:

    • Each correct answer receives one point
    • Incorrect answers receive zero points (no negative marking)
    • This task contributes less significantly to your overall score compared to other sections

    Conclusion: Efficiently Handling Fill in the Blanks (Reading) in PTE

    While the Fill in the Blanks (Reading) task is part of the PTE reading test, it's not crucial to your overall score. Focus on quick completion rather than perfection. Remember, don't spend too much time on this task. If you know the answer, fill it in quickly. If you're unsure, make your best guess and move on. Prioritizing more important sections of the test is key to maximizing your overall PTE score.